Last updated: July 6, 2026
Processing time. Orders are processed and shipped within 1–2 business days.
Where we ship. We ship worldwide. Shipping options and rates are calculated at checkout based on your location.
Delivery times. Delivery estimates are shown at checkout and vary by destination and carrier. International delivery times can be affected by customs processing, which is outside our control.
Tracking. You'll receive a tracking number by email as soon as your order ships.
Customs, duties, and taxes (international orders). Orders shipped outside the country of dispatch may be subject to import duties, taxes, or customs fees, which are determined by your local customs authority and are the responsibility of the customer. Please also check that dietary supplements containing creatine may be imported into your country before ordering, as we cannot issue refunds for shipments refused or confiscated by customs.
Incorrect addresses. Please double-check your shipping address at checkout. We cannot be responsible for orders shipped to an address entered incorrectly. If a package is returned to us as undeliverable, we will contact you to arrange reshipment (additional shipping charges may apply).
Opened products — all sales final. Because PureChews is a consumable dietary supplement, we cannot accept returns or issue refunds for any product that has been opened, for health and safety reasons.
Unopened products. Unopened products in their original, sealed packaging may be returned within 14 days of delivery for a refund of the product price. Return shipping costs are the customer's responsibility, and the product must arrive back to us unopened and in resalable condition. Contact us first to arrange the return — items sent back without prior authorization cannot be accepted.
Damaged, defective, or incorrect items. If your order arrives damaged, defective, or you received the wrong item, contact us within 14 days of delivery at PureChews.shop@gmail.com with your order number and a photo of the issue. We'll make it right with a free replacement or a full refund — your choice.
Lost packages. If your tracking shows no movement for an extended period or your package appears lost in transit, contact us and we'll work with the carrier to resolve it.
Refund processing. Approved refunds are issued to your original payment method. Once processed, please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.
Subscribe & Save orders follow the same policy above. You can skip, pause, or cancel your subscription at any time from your account; cancellations apply to renewals that have not yet been processed. Renewal orders that have already shipped are treated like any other order under this policy.
Email us at PureChews.shop@gmail.com — we're happy to help.